Terms of Service

1. Acceptance of Terms

By creating an account, connecting third-party communication channels, or accessing Prilo ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are entering into this agreement on behalf of a company, partnership, or other legal entity, you represent that you have the authority to bind such entity to these Terms.

2. Description of Service

Prilo provides an executive relationship and multi-channel triage platform that connects third-party communication channels (including WhatsApp, LinkedIn, Gmail, Outlook, Telegram, and Instagram) to prioritize conversations, detect buyer intent, and streamline team delegation.

3. Connected Accounts & Acceptable Use

Prilo is intended exclusively for genuine relationship management, deal triage, and manual 1-on-1 replies.

• No Automated Spam or Scraping: You agree NOT to use the Service for automated bulk cold messaging, mass scraping, or any actions that violate the anti-abuse policies of LinkedIn, WhatsApp (Meta), Google, or Microsoft.
• Third-Party Terms: You are solely responsible for ensuring your use of connected channels complies with applicable third-party platform terms (including the LinkedIn User Agreement and WhatsApp Business Policy).
• Account Credentials: You must maintain the confidentiality of your credentials and are fully responsible for all activities occurring under your workspace.

4. Free Trial, Subscriptions & Billing

• 7-Day Free Trial: We offer a 7-day trial with full feature access. No upfront credit card is required to evaluate the core platform.
• Paid Subscriptions: After the trial period, continued service requires a monthly or annual paid subscription processed via Stripe. Subscriptions renew automatically unless canceled prior to the renewal date.
• 30-Day Money-Back Guarantee: If within your first 30 days of paid service you do not achieve satisfaction or rescue at least one deal from your communication queue, contact us for a full refund of your initial subscription fee.
• Cancellation: You may cancel your subscription at any time via your workspace billing portal. Cancellation takes effect at the end of the current billing cycle.

5. Workspaces & Delegation

Workspace owners may invite collaborators, account managers, and executive assistants to triage threads and send replies. The workspace owner assumes full liability for all messages transmitted by authorized team members.

6. Disclaimers & Third-Party Dependencies

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED.

Because our Service integrates with external platforms (including Google, Microsoft, Meta/WhatsApp, and LinkedIn), we cannot guarantee uninterrupted access if third-party providers experience downtime, modify their APIs, or restrict access protocols.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL Prilo, ITS FOUNDERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES—INCLUDING LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES—ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

Our total aggregate liability under these Terms shall not exceed the amounts paid by you to Prilo in the twelve (12) months preceding the claim.